Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in the same condition in which you received it, with any original tags and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at info@innodept12.com. All return requests must be submitted before the item is sent back. Once your return request has been confirmed, we will provide the correct return address and return instructions. Items returned without prior authorization or sent to an incorrect address will not be accepted.

Please do not return your order to the address shown on the original shipping label, as this may not be our designated return facility.

You can always contact us with any return questions at info@innodept12.com.

Return shipping costs

If you are returning an item because you changed your mind, no longer want it, do not like it, or for another reason unrelated to a product defect or fulfillment error, you are responsible for all return shipping costs.

Original shipping charges and any expedited shipping fees are non-refundable, except where otherwise required by applicable law. We strongly recommend using a trackable shipping service, as we cannot issue a refund for returned items that are lost in transit.

If an item is confirmed to be defective, damaged upon arrival, or incorrect, we will provide an appropriate solution. If a return is required, we will provide a prepaid return label or reimburse reasonable return shipping costs, as applicable.

Damages and issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or different from the item you ordered. Please include your order number and clear photos or videos showing the issue so that we can evaluate the situation and provide an appropriate solution.

Do not return a damaged, defective, or incorrect item before contacting us and receiving return instructions.

Exceptions / non-returnable items

Certain types of items cannot be returned, including perishable goods such as food, flowers, or plants; custom or personalized products; personal care goods; hazardous materials; flammable liquids; and gases.

Please contact us if you have questions or concerns about whether a specific item is eligible for return.

We do not accept returns of gift cards. Sale or clearance items are non-returnable unless they are defective, damaged, incorrect, or applicable law requires otherwise.

Exchanges

The fastest way to receive a different item is to return the item you currently have. Once the return has been received and approved, you may place a separate order for the replacement item.

Return shipping costs for exchanges requested because of personal preference or a change of mind are the customer’s responsibility.

European Union 14-day cooling-off period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery without providing a reason, subject to applicable EU consumer protection laws.

The item must be unused and in the same condition in which you received it, with any original tags and in its original packaging. You will also need the receipt or proof of purchase.

Please contact us before returning the item so that we can provide the correct return address and instructions. For change-of-mind returns under the EU cooling-off period, you are responsible for the direct cost of returning the item unless we agree otherwise. This does not apply when an item is defective, damaged, or incorrect.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank or credit card provider may require additional time to process and post the refund.

Any return shipping costs paid by the customer for a change-of-mind or other non-defective return will not be included in the refund. Original shipping charges are also non-refundable, except where required by applicable law.

If more than 15 business days have passed since we approved your refund, please contact us at info@innodept12.com.